Simply pick up a registration form with an Esso Smiles Driver Rewards Card ("Esso Smiles Card") at any Esso or Feoso service station in Hong Kong.

Register your Esso Smiles Card instantly online at www.essosmiles.com.hk, via Esso App or complete the hard copy form and submit it at any Esso or Feoso service station in Hong Kong. All mandatory details on the registration form must be completed to activate the card within 4-6 weeks.

You can start earning Esso Smiles points immediately, but you must successfully register your card to start redeeming your points for free fuel, LPG, convenience store items, lubricant service and car wash service and Esso app-exclusive eCoupons and partners points conversion.

When you purchase fuel at any Esso or Feoso service station in Hong Kong you earn Esso Smiles points. When you've accumulated enough points, they can be redeemed instantly for petrol, convenience store items (excluding cigarettes and alcoholic beverages), lubricant service or car wash service.

With the Esso app, you can redeem Esso Smiles rewards via app-exclusive eCoupons at Esso service stations and our partners such as HKTV Mall and Deliveroo. Plus, the convenience of turning your Esso Smiles points into Asia Miles, Clubpoints or MoneyBack points.

For every litre of petrol (excluding Synergy diesel) you purchase using Esso Smiles card, you will earn 10 points for Synergy Extra petrol and 15 points for Synergy Supreme⁺ premium petrol. For every litre of LPG you purchase using Esso Smiles card, you will earn 1 point.

Simply present your Esso Smiles Card or Esso app and inform the cashier that you would like to redeem your points for petrol or convenience store items. The required Esso Smiles points will be deducted from your account and the new balance displayed on your receipt or updated on Esso app.

You may also look out for other rewards that can be redeemed within our Esso app, such as app-exclusive eCoupons from our partners such as HKTV Mall and Deliveroo. Plus, the convenience of turning your Esso Smiles points into Asia Miles, Clubpoints or MoneyBack points.

Kindly note that your Esso Smiles Card must be activated before you can redeem your points. All mandatory details on the registration form must be completed to activate the card.

You can logon to www.essosmiles.com.hk or our Esso app and view your point status at any time. Your points balance is also printed on your petrol receipt. Also, you can call the Esso Smiles Customer Service Centre at 3197-8188 to check your Esso Smiles points balance.

Yes, you can redeem your Esso Smiles rewards via app-exclusive eCoupons such as HKTV Mall and Deliveroo or easily convert your Esso Smiles points into Asia Miles, Clubpoints or Moneyback points to enjoy their rewards and benefits.

For more information, please visit https://www.essosmiles.com.hk/en/about-smiles/esso-app

Esso Smiles points in your Esso Smiles Driver Rewards account will not expire as long as you make at least one qualifying purchase with your Esso Smiles Card or earn Esso Smiles points within 12 months from the date the last Esso Smiles point was awarded and credited into your Esso Smiles Driver Rewards account.

Please keep your receipt, and call the Esso Smiles Customer Service Centre at 3197-8188 to inform us of your qualifying petrol or LPG purchase. We will then send you the point adjustment form, which you must complete and return to us.

No. Esso Smiles points on different Esso Smiles Cards registered on different members cannot be combined for redemption. You can combine Esso Smiles points from Esso Smiles Cards registered with your details.

Only individuals who receive an invitation may sign up for an Esso Smiles Affinity Card. Alternatively, you may pick up an Esso Smiles Classic card at any of our service stations to enjoy other exciting promotions that we have to offer as well!

There is no minimum spend criteria as long as you make a Synergy fuel purchase at Esso and present your Esso Smiles Affinity Card before making the purchase.

Every litre of Synergy fuel you pump at Esso service station earns you Smiles Points according to the earn rate as stated in the programme leaflet that comes with your Smiles Affinity Card. Remember to use your Esso Smiles Affinity Card every time you make a fuel purchase to earn Esso Smiles points. Your purchase receipt will show your points earned and points balance.

We are delighted to serve you this special promotion at Esso. Should the card expire, we will send you a reminder on the expiry of the card prior to the expiry date.

Please refer to the discount rates stated in the programme leaflet that comes with your Smiles Affinity Card for more details.

Yes, you can transfer your existing Esso Smiles points from the Esso Smiles Classic card to the Esso Smiles Affinity Card by combining all Esso Smiles points with your new Affinity card. Please visit www.EssoSmiles.com.hk or submit a physical form via our service stations after obtaining your Esso Smiles Affinity card, to perform a card merge instead. Once the two accounts are merged and the points are combined, you can continue to access the Esso app with the same user ID and password.

Unfortunately, the discounts and instant extra smiles points do not extend to Esso Smiles Affinity Card. You may find the earn rate and discount rates stated in your estate's programme leaflet that comes with your Smiles Affinity Card for more details.

If your card is registered online, you can logon to www.essosmiles.com.hk and update your profile to select Opt Out from receiving promotional message.

You can contact our Esso Smiles Customer Service Centre at 3197-8188 and they will assist you.

Simply pick up a Member Particulars Update Form from any Esso or Feoso service station, complete and submit the form to our service station or send it back to us by post or by fax. Please allow approximately 4 to 6 weeks for us to update the information in our system.

If you lose your Esso Smiles Card or if it is damaged or defective, please report it to the Esso Smiles Customer Service Centre at 3197-8188 during operating hours. Upon receiving your report, we will immediately block the card from use. You may get a new Esso Smiles card at any Esso or Feoso service station. We will then guide you through the process to transfer the Esso Smiles points from your lost, damaged or defective Esso Smiles card to your new Esso Smiles card.

If your card is registered for the Esso Smiles online account, you can logon to www.essosmiles.com.hk and update your address or any other personal information.

You can contact the Esso Smiles Customer Service Centre at 3197-8188 and they will assist you.

Simply pick up a Member Particulars Update Form from any Esso or Feoso service station, complete and submit the form to our service station or send it back to us by post or by fax. Please allow approximately 4 to 6 weeks for us to update the information in our system.