Esso app privacy statement

Esso app privacy statement

Last update of Privacy Statement: 13 November 2018

1. Introduction

This Privacy Statement sets out how ExxonMobil Hong Kong Limited ("we", "us" or "our") collect, use, manage and protect the personal data or information that we may collect from or about you through your use of the Esso app (the "app") in connection with our Esso Smiles Driver Rewards programme or other services we provide to the members of the Esso Smiles Driver Rewards programme in the Hong Kong Special Administrative Region of the People’s Republic of China ("Hong Kong").
Your privacy is important to us and we want you to know what information we collect through the app, how we collect it, what we use it for and who we may share your personal information with.
This Privacy Statement may be changed over time. You are advised to regularly review this Privacy Statement for possible changes.
By using the app you are consenting to these Privacy Terms.

Special note:
The app should not be used by anyone who is under the age of 18. If you are under 18 years old please do not use the app and do not send us your personal information (for example your name, age, address or email address).

2. What information do we collect?

The app will allow you to submit personal information, that is, information that could identify you as an individual. When you register on the app, we will collect and store your login data, such as your name and email address.
The app can collect information about your geolocation only when the app is installed and if you have given permission for location services. You are able to turn off location services in your phone or app settings, but this will mean that you may lose some of the functionality of the app.
If you personalise the app, participate in a promotion, or submit feedback or other information to us, you may also provide us with additional personal data.

3. Why do we collect information?

We may collect, store and use the personal information to tell you about products and services which we think may be of interest to you, to deliver other relevant information to you such as support messages, marketing messages, details of Esso Smiles Driver Rewards Programme, details of Esso Smiles points earned and to provide vouchers or coupons.
Furthermore, we may use information collected about you:

  • To improve and personalise our services. For instance, we may enable features in the app in order to provide you with personal deals and offers; and/or
  • To communicate with you about news and updates about our products and services and to inform you about any promotions, incentives and rewards offered by us and/or our partners or the operators of Esso branded service stations.
We may use analytics software to track usage and behaviour on the app so that we can tailor our communications to you.
We may use personal information to protect our rights and to investigate and prevent fraud or other illegal activities and for any other purpose disclosed to you in connection with our services.

4. Information on your mobile device or computer

When someone accesses the Esso website via the app, our web servers automatically gather information that allows the site to communicate with the app and/or the visitor’s device during the visit. We also track information such as the number of visits to the website, which parts of the website visitors select, IP address (the Internet address assigned to your device from your Internet Service Provider), domain type, browser type (e.g., Firefox, Chrome or Internet Explorer), date and time of day. We use such information only for statistical purposes that help us design and administer the website.
We may store some information ("cookies" or other files) on your device or computer when you look at or use the app or website. This information facilitates customizing your use of the app and website and helps to avoid the need for you to re-enter your details every time you visit it. You can erase or block this information from your device if you want to. The 'help' screen in your browser or computer user manual should tell you how to do this.

5. Third party advertising

We can use third-party advertising technology to provide ads on the app. This technology will not provide any information to third party advertisers that can be used to personally identify you, so it will not include your name, address, or other personal information. When you access an ad, a "cookie" file may be stored on your mobile device. This information is used to help manage our on-line advertising.

6. Hyperlinks and Sharing the app or content through Social Media

The app uses links to other websites or applications that we do not own, control or maintain. We cannot be responsible for their privacy policies and practices and we make no representations or warranties about the privacy practices of those websites and applications. We recommend that you check the privacy policy of these other websites and applications and contact its operator if you have concerns or questions.
If you choose to share the app or any of its content through social media such as Facebook, Linked In, Instagram and / or Twitter, your personal information (such as your name and the fact that you are interested in Esso) will also be visible to all the visitors of your personal webpage on those social media sites. On the use of such social media websites, refer to the terms and conditions (including privacy statement) of that social media site. We are not responsible for the processing of personal information or the privacy policy of social media websites, and this Privacy Statement is not applicable to those sites.

7. Sharing Information with Third Parties

We do not sell or distribute the personal information it collects via the app to third parties for the purpose of allowing those third parties to market their products and services to you.
In order to process the redemption transactions, we provide transactional data on a transaction-per-transaction basis to the site operator where the transaction took place. Transactional data includes, but is not limited to, amount of spend, product(s) purchased, frequency of visits, whether the transaction is eligible to collect Smiles Points, time of visit. Whilst we do not provide name, address or other contact details to the site operators, the site operator may be able to derive certain additional information from such transactional data, for instance in combination with CCTV installed by the site operator at the site. In addition, we may provide aggregated transaction data to any of the operators of Esso branded service stations however again without reference to names, email addresses, telephone or Esso Smiles membership number.
We do employ other companies and individuals to perform certain functions on its behalf. Examples include hosting the app, processing Esso Smiles information, and sending communications (for example, e-mail and push notifications, managing customer lists, analysing data, providing marketing assistance and providing customer service). Those third parties may have access to personal information, but will only have access to the information needed to perform their functions, and cannot use it for any other purpose. They must process the personal information in accordance with this Privacy Statement and as permitted by applicable data protection laws.
We have agreements in place with those third parties providing the app service obliging them to protect the security and confidentiality of the personal information consistent with applicable policies and laws.

8. Data Transfers and Sharing Information with Affiliates

We may transfer the personal information we collect about you to places other than the place in which the information was originally collected. These transfers include transfers to our affiliates around the world so that we may analyse the data in order to improve our global products and services. When we transfer the personal information to other countries, we will protect that information as described in this Privacy Statement.
By using the app and submitting data to the app, you provide express consent to these transfers, including transborder transmission of data covered by this Privacy Statement

9. Data Security

We are committed to ensuring that the information collected about you is secure. We take reasonable measures including administrative, technical and physical procedures to protect your information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction.
The level of security can only be effective if you follow certain security practices yourself including using unique and strong passwords, never sharing your account or login details with anyone and by using the available mobile device security features. If you believe that any of your account login details have been exposed, you can change your password at any time through the app.

10. Opt Out/Modify Information

If you no longer wish to use the app, you can uninstall the app. You can request the removal or modification of your personal information by writing to us (see Section 14). We will delete or render anonymous any personal information that is no longer needed.

11. Your Rights

When living in a country with comprehensive data privacy laws, certain rights in relation to the information collected may apply, including:

  • The right to know and see what personal information is processed;
  • The right to have inaccurate personal information corrected or deleted;
  • The right to withdraw consent to the processing of the personal information. In this case, you will no longer be able to use the app. In this case you should uninstall / remove the app.

12. Data Retention

We and our affiliates may retain personal information you provide for the duration of the services and for as long as is necessary to provide support related reporting and trend analysis.
Individual transaction data will be securely stored according to ExxonMobil’s data retention guidelines for transactional data.

13. Conditions of Use, Notices and Revisions

If you choose to use the app, your use and any dispute over privacy is subject to this Privacy Statement and the Terms and Conditions, including any limitations on damages, resolution of disputes and application of law. We reserve the right to change this Privacy Statement at any time without notice.
We may change this Privacy Statement from time to time by posting the updated version on the app. We advise you to review this page regularly to stay informed and to make sure that you are happy with any changes. If we make material changes to this Privacy Statement we will notify you via email or within the app. If you object to any of the changes to our terms, you are free to stop using our services, delete the app and request for your personal information to be deleted.

14. How to Contact Us?

For enquiries regarding this Privacy Statement, and any request for access to, correction or deletion of your personal information, please contact us in writing at:
ExxonMobil Hong Kong Limited
P.O. Box No. 12286, General Post Office, Hong Kong
Tel: 3197-8188
Fax: 8131-7900
Email Address:

15. Language

Where this Privacy Statement is available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

Get your FAQs here or call our Esso Smiles Customer Service Centre at (852) 3197-8188 (Press "2" for English and then press "3" for Esso Smiles card enquiries)