With the Esso app, you'll always be the first to know about the latest Esso deals and promotions. Plus, you can redeem Esso Smiles rewards via app-exclusive eCoupons at Esso service stations and our partners!
Login with your Esso Smiles account to access your Smiles points transaction history and balance at any time, wherever you are. The Esso app can also show you the number of points needed to redeem rewards based on your points balance.
This promotion is open to all Esso Smiles members whose membership is registered in Hong Kong. For avoidance of doubt, Esso Smiles Affinity, Fleet Card and Discount Card members are not eligible for this promo.
Esso Smiles member who downloads the Esso app and successfully logs in to his/her account via the Esso app (“App”) for the first time during the Promotion Period will receive eCoupons.
If you have not yet completed online registration of your Esso Smiles account, you may do so by clicking on “Register” in the App to fill in the account registration online form. Upon successful registration, you will be able to login to your account and use the App.
This promotion is from now until further notice.
Upon download of the Esso app and successful first time login via the Esso app during the Promotion Period, the Login Reward will be credited to your Esso Smiles account via the Esso app immediately. Such Login Reward can be found under “My Rewards” in the app.
The Login Reward can be used at any time within the validity period stated on the relevant eCoupon.
No. Each Esso Smiles member will only be awarded with one (1) time Login Reward regardless of the number of times he/she logs off and logs in to his/her account via the App.
Yes. In the App, under “Rewards”, you will see a list under “Offers at partner stores” that you can use your Esso Smiles points to redeem for. Offers such as Haagen-Dazs, Pacific Coffee, Paul Lafayet, Zalora.
If you have downloaded the App, you can register your personal particulars by clicking on “Register” in the App to fill in the account registration online form. Upon successful registration, you will be able to login and use the App.
Alternatively, if you have not yet downloaded the App, you can register your personal particulars by completing the account registration online form at the Esso Smiles website.
No. eCoupon cannot be used in conjunction with other promotional coupons or fuel discount offers.
Any phone running iOS 12.1 or newer, and any phone running Android 6.0 or newer.
You can download the app from Hong Kong Apple App Store and Google Play Store. Once you have downloaded the app, you need to register for an account with your Esso Smiles card. In case you have already registered on our Esso Smiles website, you may skip registration in Esso app and use the same login email address and password. The app will be ready to use after logging in.
Yes, you can select "continue as guest" to explore our offers and use the station locator function.
The app requires internet connection and we cannot provide any exact information on data usage because it depends on individual usage. Contact your mobile service provider for more information on mobile phone data plan.
Yes, you would need an active connection to the internet to use the app.
Please visit Esso Smiles website to know more about the tempting rewards we prepared for Esso Smiles members.
No, you don't have to present your Esso Smiles card because no Esso Smiles points will be earned on free petrol redeemed with eCoupons.
Sorry, you still need to present your Esso Smiles card to earn points on fuel transactions at this stage.
Yes. You can redeem any kind of instant redemption eCoupon and save them under "My rewards" for future use.
eCoupons redeemed through the Esso app can be used at any Esso service stations in Hong Kong (except Feoso stations).
You can visit "My Smiles" screen and click "Account Information" to manage your information. Alternately, you can also manage your information in Esso Smiles website after login.
You can manage the Esso app notification in your mobile device setting.
No. Esso app is currently limited to the loyalty functions and station locator only.
No, the Esso app can only be used in Hong Kong.
Please refer to the terms and conditions governing the respective eCoupons.
No. Please call Esso Smiles Customer Service Centre at (852) 3197-8188 (Press "2" for English and then press "3" for Esso Smiles card) to report this issue.
Unused / unexpired eCoupons can be found under "My rewards". If the eCoupon has been used or has expired, they will fall into "My rewards history".
Once your eCoupon has expired, you will no longer be able to use it.
No, your Esso Smiles points and eCoupons are not transferrable.
You can call Esso Smiles Customer Service Centre at (852) 3197-8188 (Press "2" for English and then press "3" for Esso Smiles card) to report your lost phone and we will suspend your account. However, we will not be liable for points that may be lost in the interim.
You can call Esso Smiles Customer Service Centre at (852) 3197-8188 (Press "2" for English and then press "3" for Esso Smiles card) for app enquiries.